Preguntas frecuentes y ayuda

What is the status of my order?

To check the status of your order, you can track it through the tracking link provided in your confirmation email. This link will give you real-time updates on the shipping progress and estimated delivery date.

How long will it take to ship my order?

The shipping duration varies based on the selected shipping method. Typically, it takes 6-9 business days, while expedited options may reduce this time significantly.

Can I change my order?

Once an order is placed, changes can only be made within a limited timeframe. If you need to modify your order, please contact customer service as soon as possible. However, changes cannot be guaranteed if the order has already been processed for shipping.

How do I add or remove products after placing my order?

Unfortunately, once an order is confirmed, you cannot add or remove items. If you wish to purchase additional products, you will need to place a new order.

How do I track the progress of an order?

Tracking your order is straightforward. Use the tracking number provided in your order confirmation email to access the shipping carrier's website for updates on your package's location and delivery status.

Can I change my delivery address after I have placed my order?

Address changes can be made only if the order has not yet been shipped. Please contact customer service immediately if you need to update your delivery address.

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. All transactions are processed securely to ensure your information is protected.

Is it safe to use my credit/debit card at this website?

Yes, it is safe to use your credit or debit card on our website. We utilize advanced encryption technology to protect your personal and financial information during transactions.

Are there any hidden costs?

There are no hidden costs associated with your order. The total amount displayed at checkout includes all applicable taxes and shipping fees, ensuring transparency in your purchase.

Do you accept returns?

Yes, we accept returns under specific conditions. Items must be in their original, unused condition and returned within the designated return period to qualify for a refund or exchange.

How do I make a return?

To initiate a return, please contact customer service for instructions. You will need to provide details about your order and the reason for the return.

Are returns free?

Yes, returns are free of charge. We cover the return shipping costs to ensure a hassle-free experience for our customers.

How do I contact customer service?

You can reach our customer service team via the chat option on our website or by emailing us directly at nexellus.help@gmail.com. We are here to assist you with any inquiries or issues you may have.

Can I use multiple coupons on the same transaction?

Typically, only one coupon can be applied per transaction. Please check the specific terms and conditions of any promotional offers for additional details.